A graduate mechanical engineer by training, Phil Cooper brings extensive experience to the Mindsheet Ltd team in the development of successful strategic customer support and full product and services lifecycle management programs from innovation through to disposal phases.
He has extensive experience of researching Commercial-Off-The-Shelf Solutions and supporting the make/buy decisions, in addition to customer support management of complex software systems.
With over 25 years in worldwide staff and line positions in light engineering, technology and IT corporations such as De La Rue, Xerox, Tektronix and Searle, Phil has been able to transform product development, support and customer service functions as well as post sales product performance through challenging established practices and delivering creative, customer centric solutions for competitive advantage.
This approach has enabled results such as 25% to 75% phone fix levels, 20% year on year reduction in service operating costs and 30% p.a. services sales growth.
A broad technology background coupled with the drive to research best in class product design, support and knowledge transfer processes and methods, has enabled Phil to successfully deliver a series of consultancy projects including FKI Logistix, De La Rue Frost & Sullivan, Selex SAS and ITI Techmedia.